Brand Q&A
Answers brand, policy, and values questions from content already published across the store, with optional merchant guidance.
Learn more about Brand Q&ACustomer Support
Support shoppers in any language with BuyScout® AI Store Agent
BuyScout® automatically recognizes and replies in the language each shopper uses, and follows language changes without manual configuration.
Install BuyScout® and test the skill with your own store data.
GDPR & AI Act compliant
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4.8on
4.8onCan BuyScout® support every shopper language automatically?
BuyScout® automatically responds in any language the shopper uses and follows language changes during the conversation. No supported-language list or localized source setup is required.
When shoppers need another language
BuyScout® follows the shopper's language automatically while preserving the underlying store context.
A shopper changes the conversation language
A shopper starts or asks to continue in another language. BuyScout® switches automatically while preserving the product, policy, order, and conversation context.
A question includes mixed-language terms
BuyScout® preserves exact product names and technical terms inside mixed-language messages, asking for clarification rather than translating them into different items.
A regional term or locale is ambiguous
A shopper uses a regional term with more than one possible meaning. BuyScout® asks which product or meaning applies instead of guessing.
How multilingual support works
BuyScout® recognizes the shopper's language, preserves store facts, and follows language changes automatically.
Recognize the language automatically
BuyScout® recognizes the language the shopper uses and replies in that language without the need to configure a language list.
Preserve store facts across languages
The AI Store Agent keeps product names, policy terms, and order details consistent while explaining them in the shopper's language.
Follow language changes
BuyScout® continues the conversation when the shopper changes languages, clarifies ambiguous terms, and notifies store support only for edge cases it cannot fulfill.
Switching languages during a conversation
BuyScout®:
Hi! What can I help you find today?
Shopper:
Busco una chaqueta impermeable para hacer senderismo.
BuyScout®:
Claro. ¿La necesitas para lluvia ligera o para tormentas fuertes?
Shopper:
Para tormentas fuertes, pero que sea ligera.
BuyScout®:
Perfecto. Buscaré opciones ligeras con protección para lluvia intensa.
OutcomeBuyScout® recognizes Spanish as soon as the shopper uses it and switches languages immediately while keeping the conversation moving.
What BuyScout® uses automatically
No language configuration is required. BuyScout® combines the shopper's language with the store context already available to it.
The shopper's language
BuyScout® automatically recognizes the language used in each message and follows explicit requests to switch languages at any point.
Store and product context
BuyScout® uses Shopify data, website pages, policies, product information, order context, and optional BuyScout® Dashboard guidance in the shopper's language.
Optional merchant terminology
Merchants can publish preferred localized wording on store pages or add optional terminology guidance in BuyScout® Dashboard.
How Multilingual Support works automatically
No language list, localized catalog, or manual activation is required.
Detect the shopper's language
BuyScout® recognizes the language used in the shopper's message automatically.
Respond in the same language
BuyScout® explains relevant store, product, policy, and order context in the shopper's language while preserving exact product names and important facts.
Follow language changes
BuyScout® continues the same conversation and retains established context when the shopper switches languages.
Optionally add preferred terminology
Merchants can add regional wording, brand terms, or sensitive-language guidance and tailor responses in BuyScout® Dashboard, then test important store-specific cases.
Language boundaries and handoff
Automatic fluency still depends on accurate underlying store facts.
- Translation cannot fix missing facts BuyScout® can explain available information in the shopper's language, but missing, stale, or conflicting store information can still limit the answer.
- No language setup is required BuyScout® works automatically in any language the shopper uses. If an edge case still cannot be fulfilled safely, BuyScout® notifies store support.
- High-stakes content needs review BuyScout® can translate merchant-approved product and policy information while keeping its original scope. When a regulated or safety-sensitive request needs specialist judgment, BuyScout® follows the documented route or notifies store support.
Frequently asked questions
BuyScout® automatically responds in any language the shopper uses. No supported-language configuration is required.
BuyScout® follows the store's existing content automatically. Merchants can optionally add preferred terminology or tone guidance in BuyScout® Dashboard.
Changing language does not automatically convert currency, measurements, or policy dates. BuyScout® preserves sourced values unless current store information provides a regional equivalent.
BuyScout® can explain store policies in the shopper's language while preserving deadlines, eligibility, exclusions, fees, and other important terms.
BuyScout® automatically continues the same conversation in the new language while preserving the product, policy, order, and conversation context already established.
BuyScout® does not choose the most convenient version. BuyScout® explains the conflict and notifies store support only when the request cannot be fulfilled safely from current information.
Install BuyScout® and test the skill with your own store data.
Instant FAQ Answers
Answers common questions from product pages, policies, FAQs, and other store content, with optional merchant guidance.
Learn more about Instant FAQ AnswersAuto Human Handoff
Notifies store support when BuyScout® cannot fulfill a request, a shopper asks for a person, or the store requires human review.
Learn more about Auto Human Handoff