Intelligence at a glance
Store knowledge, shopper context, and live research power personal guidance before and after checkout. BuyScout® remembers recognized shoppers across visits and channels, so the conversation keeps moving forward.
Shopper context
Your store
Beyond your store
BuyScout® AI Store Agent
Shopper memory
Personalized answers
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Understand the person behind the question
BuyScout® connects what shoppers say with what they browse and buy, making each answer relevant to their needs.
Conversation
Needs, preferences, budget, and intended use shape each answer. Focused follow-up questions fill in what the shopper hasn't shared yet.
Browsing activity
Products and pages explored reveal current interests. BuyScout® connects what is on screen with the shopper's questions to offer timely guidance.
Shopping cart
Cart additions and removals show the purchase taking shape, helping BuyScout® suggest compatible products, useful additions, and answers to final questions.
Order history
Available purchase history informs repeat visits and recommendations. Verified order details connect support questions to purchases, fulfillment, and tracking.
Know your store, down to the details
From product facts to your brand promise, BuyScout® learns what makes your store worth choosing.
Product catalog
Product facts, features, variants, prices, and availability turn into clear explanations of fit, compatibility, benefits, and differences between options.
Brand knowledge
Your story, values, and merchant guidance shape how BuyScout® presents your products and explains what makes your business distinctive.
Store policies
Shipping, returns, exchanges, and warranties help shoppers understand what to expect before buying and how to get help afterward.
Customer reviews
Available ratings and customer feedback add real-world experience to product facts, helping address common concerns and explain what customers value.
Bring an expert view of the wider market
Deep industry expertise and live research help shoppers understand where your products stand in the wider market.
Industry knowledge
BuyScout® develops expertise in your industry's terminology, product uses, specialized features, and buying questions, explaining trade-offs like a knowledgeable sales expert.
Market data
Broader pricing and product information helps BuyScout® explain value and connect market differences to what matters to each shopper.
Web browsing
Built-in browsing researches public pages, including products from other brands, and brings fresh findings directly into the shopping conversation.
Competitor offerings
Other brands' products, prices, and features reveal meaningful strengths and trade-offs, helping shoppers see which option best fits their needs.
A conversation worth remembering
Recognized shoppers can pick up where they left off, with their preferences, questions, and conversation intact.
Across visits
Close the browser and return later. BuyScout® restores a recognized shopper's conversation and builds on the preferences and questions already shared.
Across channels
Start in Instagram DMs and continue on your store's website. When BuyScout® recognizes the same shopper, their conversation and preferences come with them.
Turn deep understanding into the right help
Every source serves the shopper's next decision. BuyScout® delivers personal guidance and support, 24/7.
Product guidance
Explain features, benefits, fit, and compatibility through the shopper's needs, combining product facts with industry expertise.
Recommendations
Find suitable products using needs, preferences, and available purchase history, with clear reasons for each recommendation.
Comparisons
Compare your catalog and other brands with live research, making the differences, strengths, and trade-offs easy to understand.
Upgrades & add-ons
Use conversation, browsing, and cart context to suggest a relevant upgrade, bundle, or complementary product, and explain why it fits.
Support resolution
Answer product-use questions, troubleshoot problems, and use purchase context to guide customers toward a resolution.
Next steps
Ask a focused follow-up or guide the shopper toward choosing, purchasing, or resolving an issue, building on what they have shared.
Stay helpful long after checkout
The same intelligence helps customers use their purchases, resolve issues, and get the right support.
Orders, returns & refunds
Connect delivery questions to available order details. Explain return and refund policies, and guide customers through the appropriate next steps.
Human help, with context
When a request needs merchant approval or a teammate, pass along the conversation and relevant details so customers don't have to start over.
Your expertise, ready for every conversation
BuyScout® learns automatically. You add the knowledge and direction that make the experience yours.
Learn from your store
Connect Shopify so BuyScout® can automatically learn your catalog, product details, policies, and industry.
Add your expertise
Keep store content current and add knowledge-base material for the details that make your business unique.
Guide the experience
Add merchant instructions and choose enabled proactive behaviors, without writing a script for every question.
Help at the right moment
Enabled behaviors use product-page visits and cart changes to offer timely help, adapting as the shopper shares more.
Questions about BuyScout® intelligence
Give every shopper your best expertise
Bring deep knowledge, live research, and lasting memory to your store with BuyScout® AI Store Agent.
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