Instructions de suppression des données
1. What data we hold
BuyScout® AI Store Agent answers customer messages for online stores. Merchants connect the Facebook Page, Instagram professional account, or WhatsApp Business account that belongs to their own business, and the AI Store Agent answers the messages that shoppers send to it.
When a merchant connects a channel, we store the identifier of the account they selected, together with the access token that lets us send and receive messages on their behalf. We do not store any other profile information about the person who authorized the connection.
Once a channel is connected, we store the messages exchanged through it: the messages a shopper sends to the merchant, and the replies sent back. Merchants can read these conversations in a shared inbox and reply themselves at any time.
We use this data only to provide the messaging service to the merchant who connected the account. Each merchant’s data is kept separate from every other merchant’s. To generate a reply, we send the conversation to the AI service providers that produce it for us; they process it on our behalf and only for that purpose. We do not sell this data and we do not use it for advertising. Beyond those providers, we share it only as described in our Privacy Policy, or where the law requires it.
2. Deleting your data yourself
If you are a merchant, you can delete the connection data at any time from your BuyScout® dashboard. Open Settings, find the Channels section, and remove the channel. This removes the stored account identifier and the access token, and BuyScout® immediately stops receiving messages from that account.
Removing the BuyScout® app from your Facebook, Instagram, or WhatsApp Business account has the same effect on the Meta side: the authorization is revoked, and we can no longer read or send messages for that account.
3. Requesting deletion from us
You can ask us to delete the data we hold about you at any time, whether you are a merchant who connected a channel or a shopper who sent a message to a store.
Email us at support@buyscout.ai with the subject line "Data deletion request". So that we can find the right records, please tell us which account or store your request concerns. If you are a merchant, that is the Facebook Page, Instagram account, or WhatsApp number that was connected. If you are a shopper, that is the store you messaged and the account or phone number you messaged from.
We will confirm that we received your request, and we will complete the deletion within 30 days.
When we complete the request, we delete the conversations and the connection data described above. We keep the billing records that tax and accounting law requires us to retain: these hold the merchant’s account and payment details, never the content of any conversation, and we keep them only for as long as that law requires. If anything else has to be kept for a legal reason, we will tell you which part, why, and for how long.
You do not need a BuyScout® account to make this request, and we do not charge for it.
4. How long we keep data
Conversations are deleted automatically 180 days after they were last updated — that is, 180 days after the last message, or after the last time someone on the merchant’s team acted on the conversation. This happens whether or not anyone asks for it.
Connection data — the account identifier and the access token for a connected channel — is kept for as long as that channel stays connected, and is deleted when the channel is removed.
5. How to contact us
If you have questions about this page or about a deletion request, you may email us at support@buyscout.ai or contact us by post at:
NetPrism Inc.
1100 NE Campus Pkwy, Suite 200
Seattle, WA 98195
United States